Shipping policy
Updated on 22 October 2026
Different products follow different routes. Check whether your order is for stock blanks or a catalogue project.
01. Online stock orders
Basic garments available online are supplied in their existing packaging. Processing before dispatch normally takes 3 to 5 working days, subject to stock and payment confirmation. This is a preparation estimate, not a delivery promise. Transport time is added and depends on the destination and the service shown for your order.
02. Catalogue and custom production
For catalogue orders, customisation, dyeing or development, the schedule is confirmed in the quotation. Production can take approximately 2 to 8 weeks after the required approvals, depending on the project. The agreed quotation takes precedence over this general indication.
03. Destinations and shipping charges
Online shipping is available to the destinations supported at checkout. Charges and any shipping promotion are shown before purchase. For other destinations, catalogue exports or special transport, ask the team for a quotation. We do not promise free delivery to every destination.
04. Tracking and receipt
After dispatch, tracking information is provided when available for the selected transport service. Check the parcel and the goods on receipt. Report damage, missing items or an incorrect reference with your order number and, where useful, photographs. This request does not reduce your legal rights.
05. Warehouse collection
Collection is possible by prior arrangement, Monday to Friday, from 08:30 to 17:00, subject to opening days and confirmation that the order is ready. Select collection at checkout if offered or agree it with the team. Confirm the collection address before travelling.
06. Delays and support
If a delivery is delayed or lost, contact geral@calviwholesale.com. We will investigate with the carrier and explain the available options. In a consumer sale, handing goods to our carrier does not by itself transfer the delivery risk to the consumer.